What if your customers could just literally press a button to solve their problems? Picture the following scenarios:
– Your clients, who use your products or services, are having trouble with them. Something’s not right! They press a button and immediately get a call from your support staff.
– You run a coffee shop or a restaurant. You notice that you are low on supplies (Coffee beans? Beverages? Ketchup?). You press a button which sends an email to your supplier telling them to restock supplies.
– You run a roofing company. Your staff is up on one of the roofs fixing things. Once they are done, they press a button that creates a record in CRM, notifying office staff that the job has been completed.
That would be pretty awesome, right? (no? aww okay :/)
In case you didn’t know, Microsoft Flow can now be triggered by “Flic” – a physical button that connects to various services like Uber (to order a cab), Sonos (to control music), and Philips Hue (to control smart bulbs) to name just a few.
With Flic now working with Microsoft Flow, we can use this combination to create records in CRM for Dynamics 365, and perform various actions. For example, in the video below, I show how a customer, whenever they have an issue with our product or service, can just press Flic once, which will create a case record in our CRM.
- It makes initiating a process or action much easier and convenient.
- It encourages people to follow the process because everything is already automated.
- It brings convenience to your employees with disabilities because just pressing a button performs various tasks for them.
This is what my Microsoft Flow looks like. Easy peasy!